| E-mail Guidelines |
| The Hartford Public Library’s "Ask the Librarian" email reference service provides answers to basic information requests or direction to specific reference sources. Email requests will be handled in as timely a manner as possible. To post your question you may go directly to the Email Form. Or, if your browser does not support forms, you may e-mail your question to reference@hplct.org or call at (860) 695-6295 |
Who may use this service? |
| Any person who needs answers. Each customer is entitled to one email per day where they can ask a maximum of three questions. |
What kinds of questions can I ask? |
| Ask the Librarian is a ready-reference service designed for specific questions with brief, factual answers. Use this form for the following types of inquiries: If your answer cannot be answered with the resources available, you will be notified of that fact and we will make an effort to include referrals to other sources. |
How and when will my questions be answered? |
| Information Services Center is continuously staffed Monday through Thursday from 10 a.m.-8 p.m.; Friday and Saturday open 10 a.m.-5 p.m.; Sunday 1p.m.-5 p.m. (Oct.-May). You may expect a response to your specific inquiry within 24 hours. However, some questions may require more time. We will respond using whichever method you choose: telephone, email, or fax. |
| E-mail Reference Form |